HelpDesk
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Returns Criteria
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Shipping
Where is my order?
Duties & Taxes
Order Issues
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Technical Issues
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SALE Terms and Conditions -BFCM & BOXING DAY - FAQs
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HelpDesk
Shipping
Returns
Wanting to return your items?
Returns Criteria
Refunds & Store Credit
Shipping
Where is my order?
Duties & Taxes
Order Issues
Payment & Gift Card/Store Credit
Technical Issues
Products
Contact Us
General
SALE Terms and Conditions -BFCM & BOXING DAY - FAQs
Giveaways & Competitions
Collaborate with us
Wholesale
SA Rewards
Uncategorized
Shipping
"Where's my order?"
What should I do if my parcel has been lost or stolen?
What happens if my parcel has been returned to sender?
Do you ship outside Australia?
Who do you ship with?
I put in the incorrect address; can I change it?
How long does take for my order to be processed and leave the warehouse?
Do you offer same day shipping?
How much does postage cost?
Do you deliver to P.O Boxes?
How long will my item take if it is a pre-order?
Where is my order?
My parcel has been returned to sender? - International
Why is my order not here yet?
Where is my order
How do I track my order?
My parcel has been returned to sender? - Australia
What is the estimate time of arrival for my order?
I have not received my parcel via international shipping?
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Duties & Taxes
If I refuse to pay for customs and duties, will I receive a refund?
Do I need to pay for customs and duties if ordering from outside Australia?
Do you cover any customs and/or duty charges?