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HelpDesk
Order Issues
Returns
Wanting to return your items?
Returns Criteria
Refunds & Store Credit
Shipping
Where is my order?
Duties & Taxes
Order Issues
Payment & Gift Card/Store Credit
Technical Issues
Products
Contact Us
General
SALE Terms and Conditions -BFCM & BOXING DAY - FAQs
Giveaways & Competitions
Collaborate with us
Wholesale
SA Rewards
Uncategorized
Order Issues
"I've received/purchased the wrong item"
Can I change/edit my order?
I put the wrong address, how do I change it?
I've received my order but I'm missing an item, what do I do?
Can I change/edit my order once I've placed it?
Can I cancel my order?
I was sent the wrong item. How can I change it?
My item is faulty, what do I do?
I just received my order, but something is missing - What do I do?
My item has shrunk?
Will you accept an item as faulty if I have worn it and it gets damaged?
I have purchased two items, one is on pre-order, can the available item be sent straight away?
I put in the incorrect address, can I change it?
What if the item I received is damaged or faulty?
Can I change my order? / Can I make a change to an existing order?