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    • Wanting to return your items?
    • Returns Criteria
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    • Where is my order?
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      1. HelpDesk
      2. Order Issues
      • Returns
        • Wanting to return your items?
        • Returns Criteria
        • Refunds & Store Credit
      • Shipping
        • Where is my order?
        • Duties & Taxes
      • Order Issues
      • Payment & Gift Card/Store Credit
      • Technical Issues
      • Products
      • Contact Us
      • General
        • SALE Terms and Conditions -BFCM & BOXING DAY - FAQs
      • Giveaways & Competitions
      • Collaborate with us
      • Wholesale
      • SA Rewards
      • Uncategorized

      Order Issues

      "I've received/purchased the wrong item"
      • Can I change/edit my order?
      • I put the wrong address, how do I change it?
      • I've received my order but I'm missing an item, what do I do?
      • Can I change/edit my order once I've placed it?
      • Can I cancel my order?
      • I was sent the wrong item. How can I change it?
      • My item is faulty, what do I do?
      • I just received my order, but something is missing - What do I do?
      • My item has shrunk?
      • Will you accept an item as faulty if I have worn it and it gets damaged?
      • I have purchased two items, one is on pre-order, can the available item be sent straight away?
      • I put in the incorrect address, can I change it?
      • What if the item I received is damaged or faulty?
      • Can I change my order? / Can I make a change to an existing order?
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