All fault claims need to be made within 14 days of receiving your order - please email us at info@styleaddict.com.au with supporting images of the fault.
Major and minor faults will be processed in accordance to Australian Consumer Law.
*Please note that damaged items as a result of wear and tear are not considered to be faulty.
Style Addict reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
- Usual wear and tear following use of the product.